Technical Implementation Specialist, LATAM

Job Title: Technical Implementation Specialist

Position: Full Time 

Location: LATAM

About DiMuto  

DiMuto is a rising Agri Fintech company based in Singapore. Our mission is to use technology to transform global food supply chains for the better and tackle big issues like food waste and sustainability and the global trade finance gap.  

DiMuto simplifies every step of global AgriFood trade. From produce, to trade, to market, our AgriFood Trade Solutions help growers, exporters, and importers to trade efficiently with better visibility and finance. Equipped with a data-backed growth roadmap, companies can now navigate the complex global trade landscape with ease and focus on what matters – growing a thriving international business.  

With Visible Trade, DiMuto powers companies and the world forward with confidence.  

Since 2019, DiMuto has successfully tracked and traced millions of pieces of produce and millions in dollars of trade value on the DiMuto platform, working with a global portfolio of clients in over ten countries on five continents.    

The Role:

Are you passionate about the intersection of business and technology? We are seeking an enthusiastic individual to join our team as a technical implementation specialist, who will be responsible for the successful application and execution of DiMuto’s cutting-edge technology for the agricultural industry.

As a Technical Implementation Specialist, you will serve as a primary point of contact between our customers and DiMuto. Your primary objective will be to develop our business by acquiring new relationships and optimizing existing ones. Integral to this role is your responsibility for integrating our technology seamlessly into our clients’ operations, ensuring maximum efficiency and satisfaction.

What you’ll be doing: 

  • Become an expert in DiMuto’s Trade Solutions’ Product Features for our target customers to suit varying client needs
  • Be responsible for assigned accounts for which you will be maintaining business relationships and developing opportunities
  • Work as part of the business team to understand client-specific requirements and tailor technological implementations accordingly.
  • Assist in the deployment and integration of DiMuto’s systems at client locations, ensuring alignment with their operational workflows.
  • Provide ongoing support and maintenance for implemented systems, addressing any technical challenges and optimizing functionality.
  • Monitor the performance of deployed systems, collecting feedback and data to drive continuous improvement and customization.
  • Ensure service and sales target KPIs are met
  • Manage communications with key people in each assigned accounts to full understand business needs and successfully execute adoption of our solution
  • Train and inform relevant stakeholders in each account to ensure optimized continual usage of DiMuto solutions for our clients
  • Troubleshooting to resolve client issues, including working with cross-functional team members
  • Access, analyse, present customer reports to draw conclusions and provide recommendations

What you should have: 

  • Bachelor’s degree in a related technical field such as Information Technology, Computer Science, or Engineering.
  • Experience in technology implementation and support, preferably within the agrifood or trade sectors.
  • Strong problem-solving skills with an ability to handle multiple projects simultaneously.
  • Fast-learner, resourceful and high customer orientation
  • Strategic mindset in proactively developing effective, long-term solutions for our customers.
  • Excellent interpersonal and communication skills, with proficiency in Spanish and/or Portuguese preferred.
  • A team player with a strong commitment to customer service and the ability to work effectively in a multicultural team environment.
  • Knowledge of modern technology applications and software pertinent to trade management.
  • Experience in Enterprise Account Management and C-suite relationship management is a plus.

Join us at DiMuto and be part of a dynamic team that’s shaping the future of global commerce through innovative technology solutions. Apply now to embark on an exciting journey of growth and opportunity.

To apply, please click here.